https://portal.contactautomation.com/Blog/term/9/locale/en-US/Blog-answering-service Wed, 15 Apr 2026 19:22:51 GMT Wed, 15 Apr 2026 19:22:51 GMT answering service DotNetNuke Blog RSS Generator Version 6.4.0.0 30 https://portal.contactautomation.com/Blog/Post/4273/Are-you-pushing-away-your-customers-by-doing-this <p>Did you know that you probably spend over half a day on hold every year? So do your customers - and they are less than thrilled, to say the least. One of the most recent studies on consumers and hold times found that the average consumer spends 13 hours every year sitting on hold. The survey, conducted by ResearchNow and commissioned by text-message service TalkTo, also stated that 85% of consumers report being put on hold every time they call a business.</p> answering service call center customer service interactive voice response ivr live agent https://portal.contactautomation.com/Blog/Post/4273/Are-you-pushing-away-your-customers-by-doing-this Fri, 30 Oct 2015 13:26:00 GMT 2015-10-30 13:26:00Z